The fastest way to reach us is email. We usually reply within 1–2 business days.
Email Rize Supportchananelben@gmail.com
What is Rize?
Rize is a workout app that reads your live heart rate and automatically plays music from your Apple Music library to match your current intensity — the harder you push, the faster the music. It works with the Apple Watch, Garmin broadcast, and Bluetooth (BLE) chest straps.
Common questions
My heart rate monitor won't connect
- Make sure Bluetooth is turned on for your iPhone.
- For a chest strap or Garmin: confirm the device is awake and broadcasting heart rate (for Garmin, enable "Broadcast Heart Rate" inside the activity, not just the global toggle).
- For Apple Watch: make sure the watch is on your wrist and unlocked, then start the workout from your iPhone — Rize activates the watch's sensor automatically.
- Still stuck? Force-quit and reopen Rize, then try again from the Connect screen.
Music won't play or the wrong songs are chosen
- Rize needs an active Apple Music subscription and permission to access your library. You can grant or check this in iOS Settings → Rize.
- During setup, pick playlists you want Rize to draw from. Songs are sorted into heart-rate zones by tempo (BPM).
- If a song lands in the wrong zone, you can manually re-map it inside the app — this also helps Rize learn.
The Apple Watch app
- Start a workout from either your iPhone or the watch — the two stay in sync.
- The watch shows your live heart rate, current zone, timer, and playback controls.
- If the watch looks out of sync, raise your wrist to wake it, or open the Rize watch app to force a refresh.
How are my heart-rate zones calculated?
Zones are estimated from your age and biological sex using the standard formula (220 minus age). They're estimates for training guidance, not medical thresholds. See the Terms for the full medical disclaimer.
Managing your account
Delete your account
You can permanently delete your Rize account and all associated data in either of these ways:
- In the app: go to Settings → Delete Account and confirm. This removes your profile, workout history, and song records.
- By email: write to chananelben@gmail.com from the address tied to your account. We will delete everything within 30 days.
Export or correct your data
You can update your profile (age, biological sex, goal) inside the app at any time. To request an export of your data, email us and we'll send it within 30 days.
Report a bug or request a feature
Rize is built by an independent developer and is always improving. If something's broken or you have an idea, email chananelben@gmail.com with your device model and iOS version — it helps us reproduce issues faster.
Legal
Read our Privacy Policy and Terms of Service.